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Crisis lines

Crisis lines provide direct support to individuals experiencing distress via telephone. The lines are typically confidential and can provide immediate support and problem-solving, and well as facilitate referrals to mental health and community support services.

Local Examples

Salt Lake County, UT University of Utah Neuropsychiatric Institute

  • The crisis line operates 24/7 and is staffed by licensed mental health therapists.
  • The warmline operates limited hours and is run by certified peer specialists.
For more information on this example, see this resource:

Mobile County, AL

  • Mobile has a 24-hour crisis hotline through AltaPointe Health, the community mental health provider.
  • The crisis line connects individuals to immediate services, such as inpatient treatment, crisis stabilization, mobile crisis response, or outpatient services, in addition to providing crisis counseling by phone.



1 - Reduce bookings into jail
3 - Increase connection to treatment

Last updated: January 3, 2023