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Crisis lines

Crisis lines provide direct support to individuals experiencing distress via telephone. The lines are typically confidential and can provide immediate support and problem-solving, and well as facilitate referrals to mental health and community support services.

Local Examples

Salt Lake County, UT University of Utah Neuropsychiatric Institute

  • The crisis line operates 24/7 and is staffed by licensed mental health therapists.
  • The warmline operates limited hours and is run by certified peer specialists.
For more information on this example, see this resource:

Mobile County, AL

  • Mobile has a 24-hour crisis hotline through AltaPointe Health, the community mental health provider.
  • The crisis line connects individuals to immediate services, such as inpatient treatment, crisis stabilization, mobile crisis response, or outpatient services, in addition to providing crisis counseling by phone.
Type

Program

Measures

1 - Reduce bookings into jail
3 - Increase connection to treatment