Train dispatchers and call-takers for mental health-related calls
Dispatchers and call-takers are trained to identify and appropriately respond to calls that may have a mental health component. This can include mental health awareness, verbal de-escalation techniques, appropriate triage and dispatch protocols, and coding of mental health calls.
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Harris County, TX Houston Emergency Center
- Dispatchers and call-takers receive 24 hours of crisis communications training.
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Policy & Practice
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