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Train dispatchers and call-takers for mental health-related calls

Dispatchers and call-takers are trained to identify and appropriately respond to calls that may have a mental health component. This can include mental health awareness, verbal de-escalation techniques, appropriate triage and dispatch protocols, and coding of mental health calls.

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Local Examples

Harris County, TX Houston Emergency Center

  • Dispatchers and call-takers receive 24 hours of crisis communications training.
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Policy & Practice


1 - Reduce bookings into jail

Last updated: April 21, 2019