Archive

Dispatchers are trained to identify mental health-related calls and, if appropriate, transfer them to helpline crisis counselors who are stationed in the dispatch center. These crisis counselors then determine whether the situation can be resolved over the phone, rather than by a patrol unit. Read More

Crisis stabilization centers provide short-term access to emergency psychiatric services for individuals experiencing crisis. These centers often provide constant supervision throughout a person’s stay. Some centers provide care for less than 24 hours, while others provide short-term residential stabilization services. Policies are established that enable law enforcement officers to efficiently… Read More

Crisis lines provide direct support to individuals experiencing distress via telephone. The lines are typically confidential and can provide immediate support and problem-solving, and well as facilitate referrals to mental health and community support services. Read More

CIT officers are dispatched to mental health calls or to assist officers who are not CIT-qualified. These officers complete a 40-hour training course in mental health and de-escalation techniques and maintain partnerships with mental health providers. CIT officers are volunteers selected by their agencies (representing approximately 25 percent of the… Read More

Law enforcement officers work with behavioral health professionals and pretrial and probation officers to develop specific solutions to reduce the likelihood someone will have repeat interactions with law enforcement. This approach–which often includes outreach and follow up–aims to keep people connected to mental health and community services and following their… Read More

Mental health crisis workers ride in patrol cars with specially trained law enforcement officers and, as a team, they respond to mental health calls for service and/or follow up with repeat utilizers. The team also links people with mental illnesses to appropriate services or provides other effective and efficient responses. Read More